ServiceNow Consulting

Stop Buying
Automation Theater

The boutique ServiceNow partner where your project is the most important thing in the building. Strategy, implementation, and managed services from operators who deliver business outcomes, not just implementations.

7Named Solutions
100%Outcome-Focused
1Platform Focus
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The Problem

ServiceNow Can Do Anything.
That's the Problem.

ServiceNow is one of the most powerful platforms in the enterprise. It can automate almost anything.

That is exactly where things go wrong. Processes are not optimized before they are automated. Requirements are not clearly defined. Teams build fast — but not toward the right outcome.

The result: delayed value, higher costs, and a platform that never fully delivers.

01

Automating the Wrong Process

Automating broken workflows without fixing them first. Faster execution of bad processes.

02

Implementation Without Methodology

Configuration that works until the first edge case. No framework for discovery, no crawl-walk-run progression, no guaranteed outcomes.

03

Focusing on the What, Not the Why

Building features without aligning to a clear business outcome. Activity without impact.

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"Ever notice how the best work happens when the people doing it actually own the outcome?"

The Vector 70 Principle
0%
Outcome-Focused
Every engagement measured by business outcomes delivered, not hours billed.
0
Named Solutions
From AI readiness assessments to managed services.
0
SN Modules
CSM, ITSM, ITOM, ITAM, SPM, FSM, HR, and CMDB.
0
Platform Focus
ServiceNow. That is it. Every hour of every day.

Solutions

Three Stages.
Seven Solutions. One Framework.

Every engagement follows the same progression. Assess where you are. Implement what you need. Operate it so it runs without you.

Assess

AI Compass

AI readiness assessment built on ServiceNow. Evaluate your organization's capacity to deploy GenAI and intelligent automation. Fixed fee. 2 weeks. Clear deliverables.

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Implement

QuoteNOW

Custom CPQ implementation on ServiceNow. Kill the spreadsheet-based quoting process. Accuracy, speed, and audit trails from day one.

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Implement

AutoOps

Close the gap between insight and execution. Automate the workflows your dashboards only report on. The work that still happens manually, automated.

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Implement

RevenueGuard

Revenue assurance through ServiceNow. Catch revenue leakage, enforce billing accuracy, and close the gaps between what you delivered and what you invoiced.

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Implement

SourceFlow

Procurement and sourcing automation. From requisition to purchase order, streamlined on a platform your team already uses.

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Implement

SupplyOps

Supply chain visibility and execution on ServiceNow. Manage inventory, vendor relationships, and order fulfillment in the same platform that runs the rest of your operations.

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Operate

VectorOps

Managed ServiceNow services. Extend your team without extending your payroll. Ongoing support, optimization, and administration.

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Methodology

The Vector Delivery Framework

Enterprise Agility is the outcome. VDF is the engine. Every engagement follows a disciplined, repeatable process built from real delivery experience. No shortcuts. No improvisation. Measurable business outcomes, guaranteed.

See the Full Framework
01

Discover

Map the current state. Identify gaps between what the platform does and what the business needs.

  • Stakeholder interviews & process mapping
  • Current-state platform audit
  • Outcome definition with clear success metrics
02

Design

Architect the solution from your specific workflows, integrations, and outcomes. Not from a template.

  • Process-first architecture, platform second
  • Integration and data-model blueprint
  • Phased delivery plan, approved before build
03

Implement

Build, configure, test. Crawl-walk-run progression so nothing goes live until it is proven.

  • Agile sprints with weekly stakeholder demos
  • Automated testing & user acceptance gates
  • Change management built into the plan
04

Optimize

Measure. Refine. Automate the next layer. It ends when the process runs on its own.

  • Outcome measurement against original success metrics
  • Continuous improvement backlog
  • Knowledge transfer & team enablement

The People

Operators, Not Observers

Vector 70 was built by operators, not observers. The founding team has built and operated consulting organizations focused exclusively on ServiceNow. Deep delivery experience, sharp tools, and the freedom to only work with people they believe in.

T
Tim
CEO

Built and operated ServiceNow consulting organizations. Thinks enterprise architecture and process first, platform second.

T
Tim
CEO

Built and operated ServiceNow consulting organizations. Thinks enterprise architecture and process first, platform second.

K
Kapil
Co-Founder

Operator who understands both the technology and the business side of ServiceNow engagements. Focused on turning platform capability into measurable business value.

K
Kapil
Co-Founder

Operator who understands both the technology and the business side of ServiceNow engagements. Focused on turning platform capability into measurable business value.

J
Jill
President, ServiceNow Practice

15+ years of ServiceNow implementation leadership. The person who ensures every engagement meets the standard the founding team promised.

J
Jill
President, ServiceNow Practice

15+ years of ServiceNow implementation leadership. The person who ensures every engagement meets the standard the founding team promised.

15+ Years

Ready?

The First Step Is a
Conversation, Not a Contract

Tell us where you are with ServiceNow. We will tell you honestly whether we can help and what it would look like.